At socks.unifymart.com, we aim to provide high-quality products and a smooth shopping experience for all customers across Bangladesh. If you are not fully satisfied with your order, we offer a simple and transparent return and replacement policy.
- Eligibility for Returns
You can request a return or replacement if:
You received a damaged or defective product
You received the wrong item
The product is not functioning as described
The product is missing parts or accessories
To be eligible for a return, please ensure the following:
The item must be reported within 24 hours of delivery
The product must be unused and in its original packaging
All accessories, manuals, chargers, or extra items must be returned intact
- Items Not Eligible for Return
We do not accept returns for:
Products damaged after delivery due to mishandling or misuse
Items without original packaging or missing accessories
Products that have been used, altered, or physically damaged by the customer
Items bought on clearance sale or special discount (unless defective)
- Replacement Policy
If the product is eligible for return, we will offer:
One-time free replacement, if the item is defective or incorrect
Replacement processing time: 3–7 working days depending on stock availability
If a replacement is not available, we will offer store credit or an alternative solution.
- Refund Policy
Refunds are applicable only when:
The product is out of stock and cannot be replaced
The order is canceled before shipment
The customer receives a damaged or faulty item and chooses a refund instead of replacement
Refunds will be issued through:
Mobile Banking (bKash/Nagad/Bank Transfer)
Refund processing time: 3–10 working days
Cash on Delivery orders cannot be refunded in cash at the doorstep.
- Return Shipping Cost
If the product is faulty, damaged, or incorrect, socks.unifymart.com will cover the return shipping cost.
If the customer wants to return for a personal reason (change of mind, wrong selection, etc.), the shipping fee must be paid by the customer.
- Order Cancellation
Orders can be canceled before the product is shipped.
Once shipped, cancellation is not possible.
Customers must contact support immediately for cancellation requests.
- How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
Order number
Customer name
Mobile number
Reason for return
Photo or video of the issue (mandatory for defective items)
Email: booksbd365@gmail.com
Phone: 01840171199
Website: socks.unifymart.com
Our support team will review your request and respond within 24 hours.
- Policy Updates
socks.unifymart.com reserves the right to update or change this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on the website.